When will I get my bidder ID number?
You should receive your Bidder Id number which is sent out via email as soon as you submit your registration. It should only take a few minutes to receive that email. You must confirm your email address with the link provided in this email in order to complete the registration process.
How do I become a seller on Smith Auction Service's website?
Once logged in to the website click on the Seller Area link and send a Request to be a seller. This will bring up the Seller terms and conditions. Click on the I Agree button at the bottom of the page, and you are now ready to sell with Smith Auction Services.
How do I change my payment information, email or physical address or phone number?
Once logged in, click the Account Profile link. On the Profile page you are able to edit you profile information and to Change Payment information.
My credit card was declined for an invoice. What do I need to do?
If you need to update or change your credit card information, login to your account and update your payment information. You can then go to your outstanding invoice and click to retry your credit card payment. There is also a link on the unpaid invoice to update your payment information and then click the retry card payment button to get a paid invoice.
I have an outstanding balance on an invoice, What do I need to do?
Login to your account and update your payment information. You can then go to your outstanding invoice and click to retry your credit card payment. There is also a link on the unpaid invoice to update your payment information and then click the retry card payment button to get a paid invoice.
How do I find out if I was successful bidder on an item?
You should received an email, text, or both about being a successful winner, as well as, receiving an invoice once invoices are processed for the day. If you do not receive any of those notices, you can find your invoices by clicking on the Invoices link in the top menu bar once you are logged in. Check your Account Profile to make sure you are signed up to receive notifications, so that you receive them in the future.
I was a successful bidder and purchased an Item. When will I be charged for the item, and receive an invoice?
Invoices are created and billed once all items for the day have closed. This timing will vary from day to day depending on what all is closing.
How do I edit an item I have submitted?
In your Seller Area click Seller Items. Find your item in the list and click the EDIT button to edit the item. This will bring up the form to continue to edit that item. Items can be edited until a bid is placed on the item. Any edits needed after the item has a bid placed on it, needs to be submitted to Smith Auction Services by email.
When will my items be posted?
Items that are submitted to Smith Auction are posted twice a day, Monday through Friday. Your items should be posted within 24 hours. When you submit an item on Saturday or Sunday your item will be "live" on the following Monday for a period of 7 days. When you submit an item on a week-day holiday, your item will be "live" on the next business day.
What if I do not receive an invoice via email?
You can find your invoices by logging in to the website then clicking on the invoices link on the top menu bar. Check your Account Profile to make sure you are signed up to receive notifications, so that you receive them in the future.
Is shipping of purchases available?
Per our Terms and Conditions, buyers are required to pick up their purchases. A few sellers will ship smaller items and will usually state this available option in their item descriptions. To be safe, assume that every item listed on Smith Auction will have to be picked up and pay close attention to the location. Not every seller is local. Contact the seller to ask if shipping is available on specific items BEFORE bidding on the item. All items have the location included in the viewing instructions.
How do I get my purchases?
Pick up instructions will be listed on your invoice. Arrangements to pick up the items are handled between the buyer and seller.
What is a maximum bid?
A maximum bid is the maximum amount of money you are willing to spend on that item. All bids placed on Smith Auction items are considered by the computer, as a maximum bid (also known as a proxy bid) and the computer will bid for you, until someone out bids your maximum bid. At that point, an email is generated to notify you that you have been out bid.
How long do we have to pick up purchased items?
Per our Terms & Conditions, buyers will have FIVE days after invoice date to make arrangements to pick up the items. (i.e. if the date of invoice is the 10th, arrangements must be made by the 15th). Any other pick up time agreed to between the buyer and seller is OK. After 5 days, merchandise will be forfeited and payment funds will NOT be returned.
Can payment be made any other way than a credit card?
NO, not unless prior arrangements have been made with Smith Auction Services. Payment by debit or credit card will get you an immediate paid invoice which will allow you to pick up your purchase at your earliest convenience.
Are debit cards accepted?
YES, Debit cards are accepted.
How do I find out if I was successful bidder on an item?
You should received an email, text, or both about being a successful winning bidder, as well as, receiving an invoice, once invoices are processed for the day. If you do not receive any of those notices, you can find your invoices by clicking on the Invoices link in the top menu bar once you are logged in. You can also check past items page to see if you are marked as the high bidder.